For patients Procedure for Requesting an Extract/True Copy/Copy of the Medical Documents The patient has the right to become acquainted with his or her medical documents: by visiting in person during the Institute’s working hours Mon-Fri 8:00–20:00, Sat 8:00–16:00 (presenting a personal identification document); by preparing a written request. The request shall be written on the provided form or hand-written. Excerpts, true copies and copies shall be received by the patient within three days from the date of submission of the relevant request. The request shall be submitted: in paper format (in person, by submitting it to the registrar – Room 108) working hours 8:00–16:00 (hand-signed); electronically: info@rsusi.lv or at the e-address (signed with a secure electronic signature); by mail: SIA “Rīgas Stradiņa universitātes Stomatoloģijas institūts”, Dzirciema iela 20, Riga, LV-1007 (hand-signed); Content of the request: name, surname, personal identity number of the patient; description of the situation, necessity – in free form or using the form specified herein above; all information must be legible, true and as detailed as possible; date of execution of the document, and the signature with the transcript thereof (if the request is hand-signed and does not contain a timestamp). If the authorised representative or lawful representative (trustee) of the patient wishes to receive a reply to the request, the request shall contain: name surname, e-mail address of the applicant; a copy of the document confirming lawful representation (trusteeship); a copy of the power of attorney of the patient certified by a notary, specifying the issuer, registration number and date of issue. The request will not be reviewed if: the content is harmful to the dignity and/or honour of a person; the review thereof is outside the competence of the Institute; it is submitted anonymously, without the possibility of identifying the addressee; it is not submitted in the official State language.
